Coronavirus (COVID-19) temporary Cancellation Policy
In accordance with the protocols implemented by the Federal Government (SECTUR) from Mexico concerning the COVID-19 situation, we had to implement the following temporary adaptation to our cancellation policy:
For existing reservations made prior to April 1, 2020 and for stays until October 30 2020(*), we allow:
- Free modifications subject to availability and/or any rate differences
- Free cancellations by crediting you with a voucher that will last 18 months
(*) This date can be changed according to the Government instructions.
For any new reservation made starting from June 1th 2020: our normal cancelation policy will apply , that is to say :
Effective January 1, 2002 our cancellation policy is as follows: Reservation cancellation which occurs 45 days or more prior to arrival date: Your 3 day deposit is refunded in full, minus a $300.00 cancellation fee PER CASITA. Reservation cancellation which occurs less than 45 days prior to arrival date: Your 3 day deposit is forfeited. Reservation cancellation which occurs less than 30 days prior to arrival date: Forfeiture of ½ of the total rental cost. PLEASE NOTE: If you are due a refund for any reason, all refund requests are submitted to our treasurer on the 20th of each month – refunds should reach you by the 1st day of each month, following refund requests.
We strongly suggest that you make your airline arrangements at the same time you book your reservation at Las Casitas Akumal. If you need to change your dates to arrive or depart on different dates than you have previously reserved, or if you need to decrease the number of days of your reservation, there will be a $200.00 change fee assessed to your final payment. Of course if you wish to reserve additional days (based on availability) we are happy to extend your days with no change fee assessed.